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e-agent customer support: holiday hours, contacts and what they can help with

Table of Contents

Overview

e-agent customer support will be available throughout the holiday period, operating every day from 9 a.m. until 9 p.m. That means help is on hand daily if you need assistance with account queries, CPD refreshes or course information.

How to get in touch

If you need direct assistance, use the following contact options. These are the details provided by e-agent customer support for the holiday period.

  • Phone: 098897653
  • Taylor (mobile): 022-430-3722
  • Email: support Help@e-agent.nz
Centered Taylor contact card on dark background showing phone 022-430-3722 and email help@e-agent.nz.
Taylor's contact card — phone and email clearly shown for direct support.

What e-agent customer support can help with

The support team is set up to assist with a range of common needs:

  • Questions about the 2025-2026 period and related processes.
  • Refreshing your CPD and guidance on continuing professional development options.
  • Information about the expansive, non-verifiable course library and how to access those resources.

Important note about policy and authority confirmation

Support staff can provide practical assistance and information, but their guidance does not represent or guarantee agreement with the current real estate authority policy. For any compliance-related or policy-specific confirmations, please check directly with the Real Estate Authority.

Expert Support graphic advising that policy should 'be confirmed with the R.E.A.'
Policy confirmations should be checked with the Real Estate Authority.

Practical tips for efficient support calls

  1. Have your account details ready before calling or emailing.
  2. Write down specific questions about CPD or the course library so the support team can address them quickly.
  3. If your issue concerns policy or regulatory interpretation, note that the support response should be verified with the Real Estate Authority.

Frequently asked questions

When is e-agent customer support open during the holidays?

Support is open every day during the holiday period from 9 a.m. until 9 p.m.

What are the best contact methods for quick help?

You can call 098897653, contact Taylor on 022-430-3722, or email the support address listed by the team.

Can e-agent customer support help me with CPD and courses?

Yes. The team can assist with refreshes for CPD and answer questions about the non-verifiable course library.

Is the support team advice the same as Real Estate Authority policy?

No. Assistance from e-agent customer support does not represent or assure agreement with current Real Estate Authority policy. Always confirm policy matters directly with the Real Estate Authority.

Final note

The team at e-agent customer support wishes you a happy holiday break and stands ready to help within the hours noted. If you need immediate assistance, use the contact details above and keep policy confirmations linked to the Real Estate Authority.

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